| FAQ |
| Q: |
When we hire new employees, how do we train them to use the features of the phone
without looking for a manual? |
| A: |
ESI’s Verbal User Guide uses spoken and displayed help prompts on the telephone
display to guide users through a specific function or a full tutorial to review
all features. |
| Q: |
How can we reach staff in remote and/or loud areas of our business? |
| A: |
ESI’s IVX telephone systems have a dedicated overhead paging interface which
allows for external paging through overhead speakers or multi-zone paging units.
Phones also have intercom feature to page one or all phones at a single time. |
| Q: |
Our school has phones in each of the classrooms, is there a way we can be alerted
if there is an emergency in the classroom? |
| A: |
The ESI 911 alert feature provides immediate line access if any station dials
911 to report an emergency; sends a message via the serial port indicating the
start date, time, station number and end-time of the call; also sounds an audible
warning at the operator station and provides a display of the station placing
the call. |
| Q: |
The office space we are renting has multiple tenants, is there a way to share
a phone system? |
| A: |
Shared-office tenanting allows multiple business entities to share a telephone
system while maintaining separation of various facilities and features. |
| Q: |
Salespeople for our company are often on the road and would like to receive their
calls at other locations, how can this be done? |
| A: |
Off-premises transfer enables the system to pass calls along to users who are
off-site. |
| Q: |
Is there a way to be contacted when a message is left at the office so we don’t
have to call in to check for messages? |
| A: |
Off-premises message delivery delivers notification of new messages to your appointed
phone or pager. |
| Q: |
Can we provide a method for callers to still reach staff when they are out of
the office after transferring a caller to their voice mail? |
| A: |
Off-premises reach-me feature allows someone forwarded to a voice mailbox to
reach the called individual at a designated number. |
| Q: |
How can I provide answers to frequently asked questions to alleviate calls to
receptionist? |
| A: |
The system includes several different mailbox types including guest, group, broadcast,
cascade paging, Q&A and informational mailboxes to provide basic information. |
